Refund policy

A full refund or return will only be made if candles are defective and in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You must notify us within 10 days of delivery. We do not offer a refund or return if the scent is not to your liking, natural changes in wax, glass adhesion, or improper storage. We are not responsible for shipping costs on returned items. If we have made an error on an order you received, please contact us promptly after order confirmation has been sent to your email.

To start a return, you can contact us at contact@thestellarcompanyshop. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@thestellarcompany.shop.

Exchanges 
Due to limited stock, we do not offer exchanges.

Damages and issues
Please inspect your order upon reception and contact us immediately after an order confirmation has been sent to your email if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like used products, opened products, on sale items, or gift cards. Please get in touch if you have questions or concerns about your specific item.